Australian Consumer Rights to Refunds and Returns

Now that Christmas has come and gone, gifts are given and received its important to know your Australian Consumer Rights to refunds and returns just in case something isn’t working as expected, you believe is faulty or not as described. Australian consumer rights to...

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Why Australian Retailers Need the Consumer Advocate Forum

Here at Consumer Advocate Australia we started on this advocacy journey because we believe Australian Retailers need the Consumer Advocate Forum. This article is referenced from the Harvard Business Review Article - How To Create True Customer Advocates, by Bill Lee...

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Why Share Your Shopping Experience

When you share your shopping experience you make a record of that experience, good or bad  - a message which can be amplified to retailers and the public to encourage action and influence shopping decisions and habits. When you share your shopping experience on the...

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How to Lodge a Complaint Against a Retailer in Australia

Sometimes things go so bad in retail stores that consumers feel the need to escalate that experience and lodge a complaint against a retailer with the appropriate government and industry bodies to reach an acceptable resolution. For many, when shopping online its...

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Top 10 Consumer Advocate Organisations Australia

Here is our Top 10 list of Consumer Advocate Organisations in Australia When something happens that you believe is morally wrong, dishonest or illegal there are a lot of Consumer Advocate Organisations and resources available to Australian consumers. The...

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Retail Package Size and Price Watch – Pack Weight

What is a Price Watch / Pack Weight Watch? Have you ever got the feeling that your brand trust and choice is being used against you? We have our favourite brands that we know and trust at the supermarket. Once that brand loyalty is established, switching to another...

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